Understanding Today’s Connected Borrower

Sign up for this webinar to learn how to transform the borrower journey from transaction to relationship and gain a significant lift in production in today’s digital lending environment.

RealTrending: eXp’s Glenn Sanford reveals what’s next for company

CEO of eXp World holdings addresses his critics about his agent referral program, where he is taking the company next and growth limiters for the brokerage.

Navigating Closing Struggles in 2021’s Purchase Market

Join this webinar to discover the most current information on hybrid and full eNote eClosings and discuss key criteria to successfully implementing your eClosing strategy.

Should lenders look to non-QM when the refi boom slows?

Angel Oak shared with HW how non-QM lending could be an effective way for lenders to replace lost business in the event of a refi boom slowdown.

Real Estate

A candid interview with RE/MAX executive Nick Bailey

Brokerage's no. 2 talks competition, Zillow, health care and commission structures

HW+ Nick Bailey. jpg
Nick Bailey, chief customer officer at RE/MAX

Nick Bailey has spent 23 years in the real estate industry. He was a vice-president at Zillow, the CEO of Realogy brand Century 21, and for the last two years the chief customer officer at RE/MAX.

Bailey, who agreed to an extensive on-the-record Zoom interview with HousingWire, is RE/MAX’s no. 2 behind CEO Adam Contos. He ensures that the company is providing support to RE/MAX franchises across the country – the franchises whose fees are RE/MAX’s main revenue source.

Besides hot air balloons, the 48-year-old, Denver-based franchisor is known for “professional, full-time agents” Bailey said. That is, agents who don’t mind the company’s upfront fees, because they keep about 95 percent of their commission from each home sale.

“We’re likely the most expensive company to be with when you don’t sell houses, and the least expensive company to be with when you do sell houses,” Bailey said.

Indeed, in explaining RE/MAX’s limited role in providing agents health care, the agent’s ability to negotiate commissions, and even the agent’s ability to affect home inventory, Bailey spoke of the real estate agent as maker of their own destiny.

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