First Am Sub Touts Outsourcing Partnership with Attorneys

First American Global Offshore Services, a subsidiary of title and information services giant The First American Corporation (FAF), said Monday that that it had partnered with the USFN, a creditor’s rights attorney network, to provide business process outsourcing solutions to the association’s membership and respective clients. The partnership enables USFN member attorneys to access First American’s LegalBPO solution to optimize their back office operations. Due to rising default volumes, firms are in need of these types of alternatives, a First American executive told Housing Wire. This sort of working partnership allows law firms to leverage offshore processing teams; and for smaller firms, it’s a way to leverage a “shared services team” for back office functions. Scott Brinkley, executive vice president of First American Global Offshore Services, said that the partnership should help law firms “better manage through the current default situation.” More than a few law firms that represent banks and lending institutions are finding themselves swamped with a workload that is taxing large and small legal operations alike; a few have even taken the somewhat drastic step of selling off their back office operations to a third party, in an effort to gain greater scale. “We look forward to this opportunity to work with the USFN membership to offer business process outsourcing solutions that assist them with reducing foreclosure timeframes, improving quality and increasing their capacity,” said Brinkley. USFN president Richard Liebert said that partnership offered its member law firms a “cost- and time-saving advantage” for an industry facing the daunting task of managing through a wave of bad loans originated in 2006 and 2007. For more information, visit and Disclosure: The author held no positions in FAF when this story was originally published. HW reporters and writers follow a strict disclosure policy, the first in the mortgage trade.

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