Bank of America routinely takes longer than its peers to answer phone calls from borrowers with distressed home loans and loses the highest percentage of calls, too, six months of Treasury Department reports show. BofA’s answering time has averaged 40 seconds or more each month since May, when Treasury began collecting call-center data from the eight largest servicers in its mortgage modification program. BofA, the largest U.S. bank and the largest mortgage servicer, had the slowest answering speed in four of the six months. OneWest topped BofA in July and October, the latest month in Treasury’s reports.
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This column is for you if “even the mere thought of not answering your phone makes you start huffing into a brown paper bag,” HousingWire Columnist Dustin Brohm writes.
Realogy, the largest U.S. brokerage, unveiled a new suite of tools for its agents it’s calling a “productivity hub,” with a CRM program and a messaging app.