As part of the IDS implementation team, Tobias Griffith is the primary agent for ensuring new clients have a smooth and positive on-boarding experience. Griffith walks IDS clients through product implementation, which at times can be tricky.
Many of the company’s larger clients that often face a more complex implementation process due to the multiple products they offer. Griffith uses his responsiveness, coding abilities, problem-solving acumen and customer service skills to ensure the clients have a smooth implementation.
Griffith assists new clients in taking advantage of the numerous customization options available, such as setting up company-specific fields and data templates to make the client’s process more efficient.
Griffith also often plays mediator between the compliance departments at IDS and lenders to ensure information flows smoothly between the two departments and that idsDoc is configured to meet the client’s individual compliance needs.
"Tobias Griffith is IDS’s secret weapon in ensuring implementation for new clients is as seamless as possible.”