Industry Update: the Future of eClosing and RON

Join industry experts for an in-depth discussion on the future of eClosing and how hybrid and RON closings benefit lenders and borrowers.

DOJ v. NAR and the ethics of real estate commissions

Today’s HousingWire Daily features the first-ever episode of Houses in Motion. We discuss the Department of Justice’s recent move to withdraw from a settlement agreement with the NAR.

Hopes for generational investment in housing fade in DC

Despite a Democratic majority, the likelihood of a massive investment in housing via a $3.5 trillion social infrastructure package appears slim these days. HW+ Premium Content

How Biden’s Neighborhood Homes proposal impacts real estate investors

Dubbed the Neighborhood Homes Tax Credit, the proposal is part of the larger American Jobs Plan legislation — also known as Biden’s infrastructure plan. Here's a look into how it impacts real estate investors.

Awards

2020 HW Tech Trendsetters: Jesse Decker

Sagent Lending, Executive Vice President of Customer Success

Jesse-Decker
Jesse Decker, Executive Vice President of Customer Success, Sagent Lending

Jesse Decker joined Sagent, a fintech software company for mortgage servicing modernization, as head of customer success just as millions of pandemic-impacted borrowers deluged lenders with hardship requests. Her role on the front lines helping banks and lenders navigate this environment positioned her to both redirect and accelerate the company’s product roadmaps. The result has been delivering, in just months, borrower self-serve for hardships while also enabling instant human advice at any point in the process. After pioneering mortgage originations modernization as head of customer success for two of the industry’s top fintech firms, Decker is now bringing that same consumer-first modernization to the servicing industry. Decker leads with this mantra: If originators are the finders of loan customers, servicers must be the keepers of customers. To Decker, this means servicers must provide the tools for homeowners to manage their entire homeownership lifecycle from their phone, plus engage consumers with smart human advice whenever they want. Because of this goal, Decker is now attempting to position servicing technology as the future of banking and lending – saying it powers the lifetime customer relationship, and may one day be the single system for originations and servicing. As the pandemic accelerated lender needs to integrate these capabilities, Decker understands bank/lender strategy, customer experience and software solutions to get it done.

Most Popular Articles

The housing market is losing steam

Mortgage applications for new home purchases decreased 3% from May and 23.8% year over year, suggesting buyer fatigue in the housing market.

Jul 20, 2021 By
3d rendering of a row of luxury townhouses along a street

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