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Mortgage servicers: If you’re not obsessed with customer service, you’re falling behind

In a world where disparate physical spaces are steadily merging in the central hubs of mobile devices, consumers consider their mortgages one more digital service in need of perfecting. And given the rapid, sustained expansion of mortgage industry volume, that means a lot of homeowners in need of a lot of great servicing.

To take full advantage of the current market conditions, lenders and servicers must obsess over customer service. 

Publisher: TMS
Date: February 2022

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