In a world where disparate physical spaces are steadily merging in the central hubs of mobile devices, consumers consider their mortgages one more digital service in need of perfecting. And given the rapid, sustained expansion of mortgage industry volume, that means a lot of homeowners in need of a lot of great servicing.
To take full advantage of the current market conditions, lenders and servicers must obsess over customer service.
Publisher: TMS
Date: February 2022
As the mortgage sector navigates through complex market dynamics, the primary objectives for many organizations remain the same: master cost efficiency, ensure the delivery of high-quality service, and effectively scale operations. Outsourcing activities to specialized providers continues to be a primary strategy for achieving such goals. This white paper discusses how lenders and servicers can:
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