Servicing
While mortgage servicing has taken on a much more important consumer-facing perspective since the pandemic, it had previously served as more of a talking point and rally cry within the industry – especially among mortgage brokers. Several years of debate and argument have taken place, especially since the 2017 BRAWL (Brokers Rallying Against Wholetail Lending) movement, in terms of who a customer “belongs to” – whether it’s the mortgage broker or the lender servicing the loan. Brokers garnered a sense of resentment towards lenders that would fund their customers’ loans via their wholesale division, only to later “flip” the customer into their own retail portfolio, essentially eliminating the broker from the equation.
Since then, a greater focus has been placed on lenders and servicers that retain servicing and keep their brokers connected to the end customer. A noteworthy first-mover in the push to support brokers in their long-term customer retention efforts was Homepoint’s Customer For Life program.
Latest Posts
CFPB report highlights outliers doing a poor job servicing HW+
May 18, 2022The CFPB report shows that while on average servicers improved their call metrics, there are several significant outliers.
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Forbearance rate drops below 1%, lowest level since June 2020 HW+
May 16, 2022 -
Opinion: Use data to scale your mortgage servicing business HW+
May 13, 2022 -
MSR sales played a key role in nonbank profits in Q1 HW+
May 12, 2022 -
Pennymac notches a profitable Q1 due to servicing segment HW+
May 06, 2022 -
Servicing portfolio propels Ocwen to profitability in Q1 HW+
Apr 28, 2022 -
Mortgage industry execs, it’s critical to know your KPIs HW+
Apr 28, 2022 -
FHFA gets blowback on proposed liquidity requirements HW+
Apr 25, 2022 -
Mortgage delinquency rate reaches 23-year low HW+
Apr 12, 2022 -
CFPB’s appeal to Ocwen suit off to a rough start HW+
Apr 08, 2022 -
FHFA brings foreclosures to a screeching halt for borrowers who applied for Treasury assistance HW+
Apr 06, 2022