As client support manager, Tina Mausser manages the largest service team in International Document Services’ history.
Mausser has been with the company for 14 years, spending time in several departments – including integrations and implementations. Spending time in those different areas allowed Mausser to gain total knowledge of IDS’ operations and Mausser utilizes that knowledge to succeed in her current position. Since her promotion, Mausser implemented a number of procedures aimed at improving the quality of support IDS provides to its customers. Under Mausser’s leadership, the customer service team has improved the documentation and testing of those changes, which eases the production process both internally and externally. Additionally, Mausser oversaw the creation of a training and benchmarking system that is used to educate new employees, as well as an individualized support system and case management method that is client-specific to manage the increase in document preparation regulations and lender-specific requirements.
“I have always had an incredible support system here at IDS, always pushing me to be better and guiding me along the way. I would not be successful without the amazing support I have received from my mentors, my managers and my peers.”