As senior vice president of insurance operations, Michael Hitt plays a vital role in establishing Arch MI as the industry leader in delivering world-class customer service.
At the head of a 300-person team made up of several departments, Hitt has been pivotal in improving customer response times and enhancing the customer experience as the company processed more than 250,000 applications for mortgage insurance over the past year. In 2018, he oversaw the development and launch of ASK Arch MI, which provides answers to lenders’ complex mortgage insurance underwriting questions in one hour or less. Hitt has 22 years of experience in all phases of the mortgage process, having held key roles in business analytics, finance, customer service and operations. One of Hitt’s mottos is, “you can’t do it by yourself,” and he emphasizes the importance of trust within a team to ensure they work in unison to produce better products and more focused customer service.
“You have to realize success can’t all come from you. To get the best solution, draw upon your team’s expertise and listen to a diversity of thought.”