Nina Church-Adams plays an integral role in enhancing the customer experience for D+H’s mortgage lending clients. In 2015, as the mortgage industry faced one of the biggest regulatory changes in more than 20 years, Church-Adams and her team worked to provide lending clients and prospects with the latest information on TRID and to develop resources that helped keep clients informed and prepared throughout the journey.
Church-Adams listened closely to the 1,400 clients that use D+H’s MortgagebotLOS leading up to and following TRID. Partnering with industry expert David Lykken, she oversaw educational webinars that included more than 1,000 participants at a time and also launched D+H’s TRID microsite.
In addition, Church-Adams and her team were responsible for the activation and rollout of MortgagebotMobile, ensuring that D+H’s customer relationship managers working directly with lenders fully understood the power of mobile mortgage technology.
WHAT IS ONE HABIT THAT HAS HELPED YOU SUCCEED?
Being intentional about assessing and leveraging my own strengths, as well as the strengths of my team. Working with my team members to identify and nurture their natural talents, instead of over-investing in shortcomings, has a multiplier effect. It both delivers stronger results for the business and is more productive and fulfilling for each individual.