Since joining the loanDepot team, Tammy Richards has been an integral player in the company’s mission to redefine the home lending customer experience—and, specifically, leveraging technology to enhance the human connection among borrowers and loan officers.

As loanDepot’s chief operating officer, Richards is responsible for the expansion and refinement of the company’s loan production processes including underwriting, processing, funding and closing, as well as quality assurance protocols.

Richards is a true servant leader whose guiding principles of honesty and integrity shine through every day. A strong advocate for diversity and inclusion, including gender equality, Richards has dedicated much of her career to advancing opportunities for women and minorities in the mortgage industry. Under her leadership, her team is continuously seeking opportunities to simplify and improve customer transactions, with a goal to deliver a seamless experience that has become the expectation in today’s digital age. 

In February, Richards’ team unveiled the mortgage industry’s first end-to-end digital loan, powered by loanDepot’s proprietary technology. The product, mello smartloan, delivers fully digital documentation, eliminating the time-consuming and frustrating paperchase that has historically weighed down the mortgage transaction. 

For loan officers, processors and underwriters, the product seamlessly ticks through the entire loan process, providing significant time-savings. The resulting experience is more secure, hassle free, and can reduce the time to close by up to 75%.

What’s the best advice you’ve ever received?

“The Tim McGraw song, ‘Humble and Kind,’ offers good advice for executives to ease the way for the next generation of leaders—especially women—entering the workforce: ‘When you get where you’re goin’ don’t forget turn back around help the next one in line always stay humble and kind.’”

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