Fannie Mae ranks top servicers
STAR awards released to the public
Fannie Mae revealed its Servicer Total Achievement and Rewards list (STAR), profiling the servicers who rank high when tested on customer service and other key metrics.
The STAR measures servicers across key operational and performance areas relative to their peers.
Those ranked at the top perform well on key tests. One of which is how many seriously delinquent loans transition to an equal or less delinquent status in a month and the rate at which servicers are providing retention solutions to delinquent homeowners.
The peer-one group, or top-ranked servicers, include: Green Tree Servicing, Nationstar Mortgage (NSM), Ocwen Financial Corporation (OCN), PHH Mortgage Corporation (PHH), PNC Financial Services Group, Inc. (PNC), Seterus, Inc., and Wells Fargo (WF).
"Our mortgage servicers’ efforts are critical to keeping people in their homes, preventing foreclosures and stabilizing communities," said Leslie Peeler, senior vice president of Fannie Mae’s National Servicing Organization.
The list of servicers can he found here.