Jenna Rozenblat is the executive you want on your team when your company is experiencing hyper-growth in a highly regulated industry where professionals can easily move from brand to brand. She’s spent the majority of her career at real estate startups in roles (including leading the customer experience and market expansion teams at Orchard as Head of Real Estate Operations) that allow her to lean into her customer service and program management background to leverage tech to drive operational excellence. It’s this experience that makes her an invaluable part of Real’s executive team as the company balances its rapid geographic and explosive agent growth with new product and benefit rollouts while maintaining an agent-centric culture built on collaboration.

As a leader, Rozenblat is not just visionary, but action-oriented and practical. She can design high-level operating models and org charts, but also find the missing step when debugging a process automation or spot the typo at the end of a customer-facing email. She has an unwavering commitment to Real’s agents — and is naturally motivated to make sure every agent experience is delivered to the highest standard of excellence. Rozenblat’s greatest strength is her commitment to her team. It’s not just that she gets to know the members of her team, it’s that she would do anything for them — and she consistently inspires them to operate at their best. Jenna is fanatical about process — and works diligently to ensure her team can work effectively and deliver their best product. She fights for her team — whether it’s getting more resources or implementing automation to help them work more efficiently. Most importantly, she recognizes her teams’ efforts — on good days and bad. Real’s cultural value is “Work Hard. Be Kind.” There is no harder worker and no kinder person than Rozenblat.

What is one habit that has helped you succeed?

Staying close to my team and our agents. Knowing what they need and what they experience on a daily basis is the best way to continuously improve the business and ensure we are moving the needle in a positive way. Your people are your best asset. Finding ways to keep them engaged, empowered and enabled to support our agents has a direct impact on the agents’ overall experience and success.

Name:

Jenna Rozenblat

Age:

39

Title:

Chief Operating Officer

Company Name:

The Real Brokerage