Susan Falsetti, managing director of origination title and close at ServiceLink, is a servant leader with a people-first mindset. Taking exceptional care in the development and success of her team, her willingness to roll up her sleeves and assist when facing a challenge has helped her earn their respect and admiration. 

Falsetti’s impact on the origination title and close group at ServiceLink is vast and meaningful. She is a mentor to many within the organization and always makes time to sit with direct reports and mentees and provide a listening ear or coach them through challenges they may be facing; an approach that is all too rare in today’s fast-paced world. Over the last 12 months, Falsetti doubled down on her customer-centric and people-first approach. She, along with her team, took the time to speak with clients one-on-one and understand their unique challenges. Her approach was effective, demonstrating to clients that she and her team will go above and beyond to help them continue to grow their market share, regardless of market conditions.

Name:

Susan Falsetti

Title:

Managing Director of Origination Title and Close

Company Name:

ServiceLink

Industry

Mortgage