Shelby Washington is the vice president and general manager of growth businesses at Divvy Homes. She built the title and agent teams that help people achieve homeownership and bring in millions in revenue to the business. Washington is the epitome of grace under pressure, leading teams at Divvy during a period of hypergrowth in 2022, and is navigating them through the uncertain market of 2023. Able to shift quickly and keep her teams motivated and engaged, she kept the teams building ancillary services like title and brokerage completely on track and has been able to create a growth division at Divvy that serves the needs of the current and future customers.
Washington leads the team at Divvy that focuses on growing the business — no easy feat among current macro conditions, rising rates and fluctuating consumer demand. Divvy Title was born out of the desire to create a fully integrated title experience that’s custom-tailored to the unique needs of a Divvy transaction. By having greater control over the closing experience, Divvy has been able to streamline communications, resolve escalations faster, and ensure that transactions close on time. These services have transformed the customer and agent experience and are already generating millions in ancillary revenue for the business and are expected to represent a meaningful portion of Divvy’s revenue over time.
Vice President and General Manager of Growth Businesses