Kerri Girouard is the vice president of client success at ICE Mortgage Technology. Girouard is dedicated to helping her customers smoothly adopt new solutions, maximize the technology they have in place and drive real ROI. She is known across the organization for embodying ICE’s customer-first values and going above and beyond for her clients. Not only is she a charismatic leader who consistently hits the goals set for her and her team, but she also takes personal time to mentor people throughout the organization.
Girouard has been with ICE Mortgage Technology for more than 10 years. In 2022, Girouard took on the role of vice president of client success and didn’t miss a beat. Supporting three distinct units in the organization, she quickly learned each business, molded her organization to align with each corporate goal and used data to support every decision. Under her leadership, Girouard’s teams consistently hit their goals. Most recently, her team was directly responsible for enabling a 100% growth in the adoption of ICE’s partner services and an over 100% increase in the adoption of our eClose technology. Girouard is a dedicated ambassador for her customers and advocates for them every day. She challenges the norm and is always looking for ways to improve. Girouard likes to understand the problem before creating a solution, and she often leverages a mix of people, processes and tools to do so.
What is one thing you would tell a younger version of yourself?
Do things before you feel ready. There will be opportunities offered to you that may feel uncomfortable, but trust in yourself and the confidence others have in you to take the leap.
Vice President of Client Success
ICE Mortgage Technology