2023 HW Vanguard: Bob Caruso

Bob Caruso

Through his unwavering drive to continually push the mortgage servicing industry forward, CEO Bob Caruso has left an indelible mark on the broader mortgage industry. Most recently, at the helm of the innovative mortgage sub-servicer, ServiceMac, Caruso has implemented his vision for leveraging data, automated rules and highly trained staff to partner with borrowers and provide personalized service that helps minimize lender risk. ServiceMac’s rapid growth and success have spurred greater investment in and adoption of advanced technologies by servicers across the industry, leading to more servicers managing portfolios more efficiently, accurately and cost-effectively than ever before.

Over the span of his career, Caruso has worked for three of the largest banks in the mortgage industry as well as leading national title insurance providers. Now at the helm of ServiceMac, a mortgage sub-servicer that he helped launch in 2017 and was acquired by First American in 2021, Caruso continues to push the industry to new and greater standards of excellence. From the company’s inception, Caruso understood that data and automated analytic tools have the potential to significantly improve mortgage servicer efficiency by providing real-time insights into borrower behavior, payment patterns and other vital indicators. Under Caruso’s leadership, ServiceMac created a highly experienced team whose sole focus is to analyze portfolio data and identify trends quickly, which helps enhance compliance and addresses anomalies before they impact the overall risk of the portfolio. Through his constant focus on efficiency and effectiveness, Caruso challenges all servicers to raise the quality of their programs.

What’s the secret to your success? 

Persistence and hard work. I believe these are more important than pure intelligence.


Bob Caruso



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3d rendering of a row of luxury townhouses along a street

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