2023 HW Tech Trendsetter: Thomas Jacob

Thomas Jacob

As vice president of Capital Markets and Servicing Technology, Thomas Jacob has been an instrumental leader in Fannie Mae’s Digital Transformation efforts. He established an operating model and target technology architecture that has helped advance Fannie Mae’s capital markets and servicing technology efforts. His successful execution of these business and technical transformation efforts has helped establish Fannie Mae as an industry leader.

In his four years at Fannie Mae, Jacob has steered the organization into new areas of innovation, culture and technology. His leadership has been marked by groundbreaking initiatives, founded on the principles of diverse perspectives, collaboration, empowerment and trust.

Jacob began by fostering a cultural shift in Fannie Mae’s Plano, Texas, office. Four years ago, he was one of the only technology officers based in Texas. He introduced the autonomous agile squad in his organization, creating an environment that valued diverse perspectives and eliminating silos and dependencies. The team hosted several engaging technology events, including hackathons and technology fairs. Jacob began expanding the skill sets of the technical staff. Through a carefully designed curriculum, he transitioned traditional technology roles into full-stack engineers. This move was a strategic adjustment and a statement of trust and empowerment that demonstrated his ability to nurture talent and inspire growth.

As a leader, Jacob is committed to creating a culture of collaboration, mutual respect and trust among his team and business stakeholders. By actively listening and responding to their concerns and ideas, he has become a respected and trusted technology leader and partner.


Thomas Jacob


Vice President, Capital Markets and Servicing Technology

Company Name:

Fannie Mae

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