2023 HW Insider: Jonathan Shafer


Jonathan Shafer is a critical asset to the Docutech organization, known for his exceptional problem-solving skills, proactive approach to innovation and extensive knowledge of third-party integrations. With an optimistic and upbeat demeanor, Shafer effectively interacts with internal and external stakeholders at all levels, including executives and front-line employees. His recent completion of the Emerging Leaders program and immediate invitation to join the program with a role as a trainer further exemplify his leadership qualities and dedication to personal growth.

Shafer demonstrates his client-centric approach daily and his contributions have impacted Docutech’s operations and overall success. In 2023, he successfully rebuilt one of the company’s platforms to cater to a unique client requirement, showcasing his dedication to meeting individual customer needs. His script and report enhancements, including field change impacts and access to unscrubbed XML, have significantly reduced risk and improved troubleshooting processes. His innovative approach led to the creation of valuable reporting enhancements and the implementation of a digital transformation initiative, allowing clients to test merge mapping changes and reducing reliance on manual approval processes. These achievements further highlight his commitment to innovation, customer success and the overall growth of the organization.


Jonathan Shafer


Operations Senior Manager, Partnerships

Company Name:

Docutech, a First American Company

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