An industry veteran and crowd favorite, Derrick Enderby lives for making customers happy. He takes the time to ensure LenderLogix clientele implement and get the most out of the platform, leading to a 27% increase in pre-approvals issued from the platform, an impressive Net Promoter Score (NPS) of 84 and a booming speaker engagement calendar. He also innovated LenderLogix’s client dashboard and Customer Success Playbook.
Since assuming leadership as director of customer success, Enderby has been pivotal in lenders successfully gaining loan officer adoption of LenderLogix’s product suite. Enderby doesn’t stop there when it comes to clientele success. He also implemented automated outreach campaigns from the LenderLogix customer relationship management system, specifically targeting “light” users. By scheduling personalized one-on-one training sessions, he ensures that users are fully equipped to maximize the benefits of LenderLogix — a personal touch that is often hard to find in tech.
Director of Customer Success