Over the last year, Tom Moreno, chief information officer at Lennar Financial Services, has helped lead Lennar Mortgage to an almost fully digital platform. He’s helped add additional BOTs, increase the use of offshore resources, transition the company to a remote environment and much more. With Moreno’s foresight and leadership, Lennar Financial Services has gained efficiency, improved quality and achieved cost savings and continues to develop relationships and partnerships with vendors who are on the leading edge of technology.
With Moreno at the helm, Lennar has been able to create efficiencies and enhancements such as remote online closing and Doc and Data exchanges with affiliates, which has created a unification of the single source of truth as well as minimizing manual intervention and ensuring data accuracy. By utilizing offshore resources, Moreno and his team have gained additional efficiency and improved quality by implementing 20 plus tasks. This modernization has also created an automated customer journey experience.
Chief Information Officer
Lennar Financial Services