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2021 HW Woman of Influence: Priya Seenath

Seenath_Priya

Priya Seenath has more than 25 years of experience in the banking and mortgage industry, specifically in data quality and customer experience. At Freedom Mortgage, Seenath oversees several departments and is a champion of diversity and inclusion, ensuring her team of nearly 150 professionals understand the importance of working collaboratively. Seenath is focused on continuously improving processes and ensuring Freedom Mortgage offers the best in class customer service. She put in place a robust analysis program using both technology and human involvement to review every customer call that comes in, ensuring the cause of the issues were understood and the matter was resolved to reduce repeat concerns. She was also a key member of the team that led the initiative to bring the Servicing department in-house, which helped to increase the number of customers Freedom Mortgage serves to over 1.3 million. Over the last year, she has expanded the Customer Satisfaction Ambassador team, a group of employees with thorough knowledge of the loan processing system. Last year the team serviced over 500,000 customers more than previous years, and customer satisfaction increased by nearly eight percent thanks to Seenath’s determination and leadership. Seenath also serves on Freedom Mortgage’s Diversity Inclusion Council to share her unique perspective with hopes of mentoring future leaders.

Name:

Priya Seenath

Title:

SVP, Residential Servicing Division

Company Name:

Freedom Mortgage

3d rendering of a row of luxury townhouses along a street

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