As manager of loan processing for American Mortgage Network, Angela Leyva is responsible for ensuring that loans close on time and meet the specifications of the company’s investors. She orchestrates a finely tuned team of 10 individuals who work across company departments, such as underwriting, originations and management, as well as helps customers who want to close on time. She trains all her staff by not only teaching process requirements but also personally encouraging and coaching them to reach out to other members of the AmNet team to resolve issues that slow the loan approval process. Given the surge in loan volumes, Leyva has created an organized team that embraces a “win-win” philosophy. Each loan processor understands how to fix issues and often works outside their comfort zone. Leyva inspires a mindset in her team that focuses on continual learning and enacting changes that better serve clients, both inside and outside the company. Leyva leads by example and gets involved in daily activities to meet ongoing challenges.
American Mortgage Network