Andrew Thompson, vice president, division operations for First American Mortgage Solutions, is a versatile industry veteran and a resident expert in nationwide real estate information. Thompson consistently transforms business operations through technology-led process improvements, using AI, robotic process automation, work-flow automation and data extraction services to improve customer, employee and partner experiences. In the past year, Thompson has led several initiatives to enhance his company’s use of workflow automation technology and increase throughput. Thanks to his work reengineering processes, the organization has been able to capitalize on increased capacity and provide much-needed flexibility to their clients. While the COVID-19 pandemic impacted other solutions providers, Thompson’s leadership allowed First American Mortgage Solutions to continue to operationalize these improvements and dramatically increase output to meet market demand and maintain industry-required service levels.
VP, Division Operations
First American Mortgage Solutions