Mr. Cooper’s new fulfillment model, FLASH, provides a reimagined home-grown fulfillment platform enabling a parallel, prioritized workflow with data integration, automation, task specialization and workforce restructuring. It reduces costs and turn times while delighting the customer. As a pioneer in the mortgage industry, Mr. Cooper’s FLASH model delivers an optimized cost per loan and reduced loan cycle time to offer a holistic solution and end-to-end platform. By the end of 2023, 100% of Mr. Cooper’s transactions will utilize the FLASH model.
This new mortgage fulfillment model is designed to “automate the automatable” across the entire fulfillment journey. It creates a seamless, user-friendly process for both the customer and the employee. As many in the mortgage industry have focused on providing a modernized front-end customer interface, the middle office model has resulted in slow and non-standardized processes. To address this issue, FLASH strategically invests in the middle office for optimization, standardization, organizational compliance and scalability for the company’s workforce to meet current demand.
Loan Origination, Servicing