Politics & MoneyMortgage

The looming concerns servicers might be ignoring

Cybersecurity and state regulations take center stage

Wrapping up the Mortgage Bankers Association’s Servicing Conference, The Money Source Chief Compliance Officer Shayna Arrington sat down with HousingWire to offer some exclusive insights on what’s happening in the servicing space, including one of the biggest concerns servicers should be focused on that they aren’t. 

Arrington, a 2017 HousingWire Women of Influence, previously worked at the U.S. Department of Housing and Urban Development and the U.S. Department of Justice, giving her a well-rounded private and public view into regulatory, legal and compliance issues affecting the housing industry.

Arrington spoke on the policy and compliance panel at the conference where she explained the latest hot topics in servicing exams. While she touched on the top issues discussed on the panel during the video, she also went into more detail on the growing role cybersecurity is playing in the servicing industry. With topics around wire fraud, such as this example from HousingWire’s Jessica Davis, and cybersecurity becoming more prevalent throughout the mortgage finance space, the servicing industry is witnessing some of its own increase in potential oversight. 

From specific state examples to broader tips that any servicer should keep in mind moving into 2020, Arrington explains what she is witnessing firsthand in the ever-evolving servicing industry.  

Watch the full interview with Arrington below.


3d rendering of a row of luxury townhouses along a street

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