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loanDepot Wholesale provides high-touch customer service

Helps brokers grow their business through communication, ongoing support

With the financial strength of parent company, loanDepot, LLC, and a team of seasoned mortgage professionals with more than 25 years of mortgage lending experience, loanDepot Wholesale provides partners industry-leading tools, loan products, competitive rates and resources. Today, loanDepot ranks as the nation’s second largest nonbank lender and has funded more than $181 billion since the parent company’s inception in 2010.

“We believe that our combination of cutting-edge mortgage technology and high-touch customer service will enable our wholesale partners to exceed their borrowers’ expectations today and well into the future,” said loanDepot Wholesale’s SVP of Sales, Mike Klotz.

loanDepot Wholesale helps brokers grow their business through transparent communication tactics and ongoing support in the form of weekly newsletters, programs and processes — including webinars, job aids, reference materials and training videos.

As an agency direct lender, loanDepot Wholesale provides its partners with a full suite of products including Fannie, Freddie, FHA, VA, Jumbo, and Renovation. The company handles each loan product with exceptional execution, underwriting and support

loanDepot Wholesale has particular expertise in common sense underwriting of Government and Renovation loans with specialized teams dedicated to supporting those programs.

In addition to their technology offering, a key component to working with loanDepot Wholesale is the high touch customer service and communication they provide throughout the loan process.  Their processes and support teams are built to keep you informed from submission to funding.

“At loanDepot Wholesale, we strive to build successful long-term relationships with our origination partners,” said Director of Sales Support & Marketing, Carla Meyers. “Our goal is to be your lender of choice by providing an outstanding lending experience.”

loanDepot Wholesale offers the following to its origination partners:

  • Quick, dedicated and responsive service from seasoned Account Executives to dedicated internal Account Managers
  • Advanced and integrated technological solutions
  • Competitive price and product offerings
  • White label marketing assets and support
  • Training support in the form of videos, webinars, job aids, and reference documents
  • A Portal Support team dedicated to working with origination partners to become comfortable with the technology and moving loans to closing 

loanDepot accomplishes a seamless lending experience through advanced technology. Investing more than $80 million in its proprietary digital lending platform led to the industry’s first end-to-end fully digital loan, mello smartloan™.

“Our advanced technology enables us to provide the seamless lending experience that today’s customers expect, and our high-touch customer service provides peace of mind throughout the loan process,” said VP of Business Innovation, Richard Hernandez. “Beyond our competitive programs and pricing, we believe that building strong long-term relationships with our partners is of utmost importance.”

Jeff Walsh, President, Wholesale/Correspondent

Jeff Walsh oversees overall strategy and operations for loanDepot’s Wholesale division. He has over 25 years of industry experience and an extensive background in both sales and operations for wholesale and retail lending.

Mike Klotz, Senior Vice President, Sales

Mike Klotz leads the Wholesale division’s strategic growth initiatives and is responsible for margin management, sales P&L management, and key initiatives spanning sales and operations.

Misti Snow, Senior Vice President, Operations

Misti Snow leads the long-term strategic vision for Wholesale, overseeing the growth and production of the division’s origination branches, as well as corporate training and development.

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