MagazineReal Estate

Loan officers can manage expectations between borrowers and appraisers

Tips to achieving higher customer satisfaction

An appraisal performed for a mortgage loan can be a stressful experience for borrowers and loan officers alike. For both, the appraisal can positively or negatively affect their loan outcome. 

Delivering a successful borrower experience includes managing expectations, anticipating challenges and reacting effectively. Let’s explore some areas where these items interact with real estate appraisals.

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