Matthew Speakman on what’s driving homebuyer demand

Zillow Economist Speakman explains what Zillow’s recent report on homebuyer demand tell us about the current state of the housing market.

Record low mortgage rates hold steady at 2.72%

This is the second week in a row rates have sat at the lowest recorded level in the survey’s near 50-year history.

What Yellen as Treasury Secretary would mean for housing

Experts weigh in on former Fed Chair’s possible impact on GSE reform and how she could jumpstart the economy.

Building the one-touch digital mortgage

As Katherine Campbell drives toward a one-touch mortgage, she’s taking time to share what she has learned along the way.

MagazineReal Estate

Loan officers can manage expectations between borrowers and appraisers

Tips to achieving higher customer satisfaction

An appraisal performed for a mortgage loan can be a stressful experience for borrowers and loan officers alike. For both, the appraisal can positively or negatively affect their loan outcome. 

Delivering a successful borrower experience includes managing expectations, anticipating challenges and reacting effectively. Let’s explore some areas where these items interact with real estate appraisals.

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3d rendering of a row of luxury townhouses along a street

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