Technology is clearly the bridge between the old world of mortgage servicing and today’s world where borrowers, servicers and housing counselors are expected to have and share accurate, timely and quality information about a distressed loan and borrower.
CredAbility, a national nonprofit counseling agency, is all too aware of this need and recently selected IndiSoft’s RxOffice Premium Counselor portal for its case management needs.
The platform is designed to provide servicers with specialized documents, including paystubs, while also allowing users to communicate with borrowers via email to accelerate the borrower outreach process.
"Everyday we work with homeowners to collect an submit the important documents needed by mortgage companies to determine if their home can be saved," said Mark Cole, executive vice president of CredAbility.
"IndiSoft’s portal has helped us streamline this process, getting the documents to the mortgage companies faster and increasing the odds that more individuals and families will be able to stay in their homes," he added
Sanjeev Dahiwadkar, CEO and founder of IndiSoft, said the portal allows counselors to efficiently handle a "homeowners’ documents, automate the receipt of fax or scanned documents and use the latest in optical character recognition technology."