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Black Knight is transforming servicing with innovation

Retain customers, improve profitability and reduce costs

For the last decade, servicers have been focused on compliance and updating processes to protect the borrower. While these are critically important tasks, they continue to increase the cost of servicing a loan, which is higher today than ever before. 

As a result, servicers are now focused on identifying ways to improve operational efficiencies, reduce costs and increase customer retention. 

Black Knight understands the challenges servicers face. The company has integrated its advanced origination and servicing technologies, data and analytics solutions, artificial intelligence and business intelligence tools to provide clients with the knowledge and products to optimize their performance. 

Black Knight’s servicing technologies, which include the industry-leading MSP mortgage servicing system, automates all areas of loan servicing, including setup and maintenance, customer service, cashiering, escrow administration, investor accounting and default management.

 These solutions also support home equity loans and lines of credit. Using a single integrated servicing system for mortgages and home equity products can increase operational efficiencies and is less costly than supporting separate systems.

Black Knight’s suite of default solutions provides end-to-end support for streamlining the servicing of non-performing loans. Integrated within MSP, these solutions support evolving regulatory requirements and provide an audit trail for compliance reviews. 

Black Knight’s advanced business intelligence platform is also integrated with MSP to help servicers take advantage of data across their entire servicing operation. Linking this servicing data with Black Knight’s public records information and proprietary industry data gives clients clearer insight into opportunities for revenue, retention and risk mitigation.

The integration of the Black Knight Servicing Digital app with MSP gives servicing clients another advantage. Servicing Digital is a consumer-centric, responsive web and mobile solution that provides financial institution customers fast, continual access to home and loan information that is relevant and easy to understand. 

The app gives mortgage customers the ability to make loan payments from their mobile devices, offers detailed, timely and personalized information about their loans, and provides what-if simulators and tools to show how wealth can be built from these real estate assets. 

Servicing Digital also offers servicers a convenient platform for continual engagement in order to foster robust, lifelong relationships with their customers. 

The app is being integrated with an all-in-one home concierge suite that will enable homeowners to digitally track home maintenance information and records, be notified of upcoming service needs, and easily schedule repairs and services from a list of pre-approved contractors.

 These additional capabilities enhance Servicing Digital’s offerings and create valuable cross-sell opportunities to their customers, enhancing customer relationships.

Servicing Digital is integrated with Black Knight’s digital capabilities within originations, including the innovative Point of Sale solution, which leverages machine learning to expedite the loan application approval process. 

Black Knight continues to innovate and introduce new solutions, with a strong focus on investing back into its products to help clients remain competitive and to address critical client needs to improve profitability and customer retention. The company also continually enhances its systems to support regulatory changes and holds a proven record of conversions that are on-time and within budget. 

Anthony Jabbour, CEO

Anthony Jabbour is responsible for the company’s overall vision and direction, as well as management of Black Knight’s offerings across the loan life cycle for many of the nation’s largest lenders and servicers. In 2019, Jabbour was presented by HousingWire with a Vanguard Award, which recognizes C-level professionals who have become housing and mortgage finance leaders.

Joseph Nackashi, President

Joseph Nackashi is responsible for providing strong leadership and working with the company’s operating groups to ensure execution of short- and long-term plans and strategies. Nackashi helps ensure that Black Knight delivers integrated, innovative solutions that help transform the industry, contistently maintains a laser focus on clients and helps them achieve greater levels of success.

Shelley Leonard, Chief Product and Digital Officer

Shelley Leonard works with each business unit to develop a comprehensive product strategy roadmap. Leonard oversees Black Knight’s digital strategy, including the delivery of Servicing Digital. HousingWire has presented Leonard with its Vanguard Award and also named her to its “Influential Women in Housing” list.

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