Fintech provider Altisource originally delivered a la carte offerings of processing, underwriting, closing and additional single solutions for the mortgage and real estate industries. However, with on-going increases in loan origination costs, the company realized its clients needed a service provider capable of handling their complete end-to-end origination requirements while also reducing costs and maximizing efficiencies.
To help fill this market void, Altisource rolled out its end-to-end fulfillment services solution: Trelix.
Trelix offers an industry-leading suite of licensed fulfillment, quality control, and due diligence services that help mortgage professionals manage risk and lower costs. Clients who use Trelix now have a seamless experience from receipt of loan application until closing at an incredible speed and uncompromised quality. The suite of products has helped users save more than 30% on traditional loan origination.
“Our suite of services is highly customizable and can be adapted to meet the needs of your business,” said Phil Huff, Senior Vice President, Origination Solutions at Altisource. “We show you where we can add value to help enable your existing staff to be more productive. Depending upon your needs, we can offer as much or as little help as you need to reach your goals.”
Trelix users receive assistance from trained Altisource staff who work directly and seamlessly inside the customer’s platform. With its bifurcated process, Altisource aims to help banks understand how their staff or customers will interact with Trelix. Altisource’s full-time staff is available to help mortgage professionals increase their efficiency and keep the focus on building customer relationships.
“We allow you to expand without having to manage the employment roller coaster with fluctuating markets,” Huff said. “We are a solid, long-term solution with permanent, in-house staff working directly with your current staff.”
Altisource has developed an extensive library of systems and works to utilize each user’s LOS to configure Trelix into their original setup. At the same time, staff are able to give feedback on how to increase efficiencies.
The Trelix end-to-end solution is wrapped with the CastleLine Certified Loan, which serves as additional protection against underwriting violations and errors, fraud, misrepresentation and compliance errors. CastleLine also offers benefits to mortgage investors, including helping to provide opportunities to reduce loan loss reserves, improve execution in securitizing loan pools and improve pricing on pools with certified loans.
Trelix provides 24/7 coverage, working around the clock to help its clients provide quick solutions and exceptional service to their customers. Through Trelix, Altisource also provides a long list of standalone component service options to help with problems such as work loan performing verifications and trailing doc follow-up.
“An enormous benefit of Trelix is that we use your technology and work in your system so that there is no interruption in your day-to-day processes,” Huff said.
PRODUCT: Trelix, an Altisource business unit
SNAPSHOT: Trelix offers end-to-end solutions for loan processing, closing, licensed underwriting and quality control services, which
can act as an extension of the customer’s workforce, helping to reduce costs and supplement back-office operations. Trelix offers a global workforce and 24/7 resources that will help grow the customer’s business without expanding its workforce.