Graziano first joined the company as a retail loan consultant, where she eventually become a top producer within months. Graziano then joined the sales and performance excellence team, leaving her role as consultant to become the company’s lead sales strategist. In this position, Graziano developed and implemented two employee training programs – the Mortgage Loan Associate Program, a comprehensive rookie training program, and a new Loan Officer Onboarding Program. Additionally, Graziano led sales readiness, reward and recognition programs and critical change initiatives for three of the company’s primary mortgage distribution channels, including retail, consumer direct and correspondent lending. In 2016, Graziano became the Orlando Operations Leader, a position that required her to provide oversight for end-to-end mortgage fulfillment in both retail and direct production channels. Under her leadership, Graziano’s team has consistently manufactured superior quality loans with an outstanding client experience. SunTrust has increased client satisfaction scores by 26% under Graziano.
From HW Magazine