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2018 HW Insiders: Jennifer Ward

SVP, National Closing Manage, PrimeLending

Known at PrimeLending as its “unofficial Tim Gunn,” Jennifer Ward is a make-it-work person. No matter what is thrown at her, she finds a way to close. In her role as national closing and funding manager PrimeLending, she is responsible for ensuring all loans close and fund accurately, efficiently and on time. No small feat given the sheer number of transactions that pass through her and her team’s hands in the course of a year.

Jennifer Ward, senior vice president, national closing manager, PrimeLending

Last year, Ward’s team was responsible for closing more than 60,000 loans, understanding and utilizing more than 400 mortgage products (and thousands of variable options) and supporting more than 1,400 LOs throughout the country.

Her secret to running such a well-oiled loan producing machine? Clear expectations and lots of communication. Ward has established the training regimen and processes necessary to eliminate gray areas and confusion in loan production, ensuring maximum performance from her team. Thanks to her leadership, her team boasts an 85% pull-thru rate of locked to funded loans and a 96% customer satisfaction rating.

“With her uncanny ability to “make it work,” Jennifer is PrimeLending’s Tim Gunn. She and her team are responsible for ensuring the hard work loan originators put into turning leads into lock loans pays off when these same loans close and fund.”

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