The key to implementing non-QM products

With the refi boom falling off and the margin compression happening to lenders nationwide, lenders are looking at non-QM to help fill in those gaps. Learn how to implement non-QM products here!

RealTrends 2021 Team Profitability Study

Brokerage firms have often speculated about how well teams perform from a profit and loss point of view, as well as how productive they are. In this research study, RealTrends answers these two big questions.

Proven Strategies for Accelerating eMortgage Adoption with Freddie Mac and Better

This webinar will cover how the industry is working to overcome challenges lenders experience in adopting eClosings. You’ll hear from industry leaders at Snapdocs, Freddie Mac and Better Mortgage. Register now!

Logan Mohtashami on existing home sales, mortgage rates

Today’s HousingWire Daily begins the Rundown miniseries where HousingWire’s Editor-in-Chief Sarah Wheeler and Lead Analyst Logan Mohtashami will talking about housing and economics every Monday.


2018 Women of Influence: Suzanne Powell

Vice President of Mortgage Services, Conduent

Suzanne Powell, vice president of mortgage services, Conduent

Within the last 12 months of Suzanne Powell’s career, she has made a major move to continue her track record of leading innovative solutions to the problems facing the mortgage origination and servicing industry. Previously at IBM, she led a team responsible for designing complex, process-based solutions for mortgage loan fulfillment, mortgage loan servicing, compliance and quality control and loss mitigation and default. In June 2017, she became the global leader of Conduent Mortgage Services.

Powell is leading the revitalization of the BlitzDocs platform, a digital imaging and processing application for the mortgage industry. With her vision for process automation, Powell has worked with enterprise-level clients to understand their needs, developed a roadmap to transform lender operations and secured the funding necessary to execute those plans. She is building solutions that Conduent says will not only change the mortgage industry, but transform the borrower experience across all lines of the financial services space.

Powell is a financial services executive with 26 years of domestic and international mortgage experience. She is responsible for leading Conduent’s mortgage services practice with a specific focus on the re-design and growth of the BlitzDocs platform across financial services. In the future, Powell will also lead the design and implementation of innovative business and technology solutions for the company’s Mortgage BPS.

Previously, Powell culminated a 10-year tenure at IBM as a partner in its financial service sector. Some of her accomplishments while at IBM include: leading the design, build and implementation of the IBM Watson Agent Assist platform for mortgage servicing; leading the solution design for a large-scale mortgage lending platform in a growth market; and creating a solution that enables real-time interaction between borrowers and lenders throughout the loan fulfillment process. These technologies have served global mortgage companies, including a top five mortgage originator.

Powell has also served in other senior leadership positions throughout the industry, including time spent in both technology development and business operations. She is an industry-leading subject matter expert in electronic document delivery, source of truth data, cognitive agent and virtual assistant and robotic process automation.

Powell is a member of several Conduent steering committees, each focused on digital capacities and bringing thought leadership toward the application of service, which will allow financial services providers to manage the collection and review of data and documents at an enterprise level. She has also received several awards for her outstanding leadership, is a certified Six Sigma Green Belt and was the recipient of the IBM Gerstner Award for Client Excellence, IBM’s most prestigious internal award.

Most Popular Articles

Guaranteed Rate’s Shant Banosian clears $2B in originations in 2021

Guaranteed Rate’s Shant Banosian has topped his record-setting 2020 in a big way: year-to-date, the LO has funded a whopping $2 billion in total origination volume, the lender announced on Tuesday.

Nov 23, 2021 By
3d rendering of a row of luxury townhouses along a street

Log In

Forgot Password?

Don't have an account? Please