Olivia Nicholson has been instrumental in building Richey May’s Business Intelligence product, RM Analyze, and leading and managing the team that supports a rapidly growing number of independent mortgage banking clients on the platform. She developed the backbone of Richey May’s reporting structure and a comprehensive set of mortgage industry-specific analytics dashboards that enable rapid implementations with clients in just two weeks. Her mortgage industry knowledge and analytics skills enable her to innovate custom data solutions for her clients and communicate with leadership to drive operational efficiency. Nicholson led the development of RM Analyze’s quick deployment architecture and construction of industry-focused data connectors and custom visualizations that drive usage for its clients. Her work improved upon existing methods and leveraged new tools from technology partners to further ease implementations, shifting the company’s focus to customization after a quick initial set-up period. Nicholson’s collaboration with developers and industry partners has resulted in the quick deployment of industry connectors. Nicholson was quickly promoted to lead and grow the business intelligence team. Under her leadership, the customer base for RM Analyze has grown over 300%, with a 100% renewal rate and services agreements with every one of the firm’s Business Intelligence clients using the platform.
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ICE Mortgage Technology, a global provider of data, technology and market infrastructure, recently announced that Encompass eClose, its end-to-end eClose solution, is expanding its hybrid capabilities to now include full eNote and eVault functionality. In advance of that announcement, HousingWire Editor-in-Chief Sarah Wheeler had the opportunity to catch up with ICE Mortgage Technology President Joe Tyrrell to talk about what it actually means to digitize the closing process.