2020 HW Tech100 Mortgage Winner: Tavant

Leveraging holistic customer information

Tavant developed and launched FinSight Retention Intelligence, an artificial intelligence and machine learning based offering that leverages holistic customer information. FinSight enables lenders to identify refinance opportunities within portfolios to maximize retention and upselling, predict and manage portfolio churn and focus on customer retention strategies.

  • More than 200 attributes across 10 million loan records used to train the models
  • Use of Retention Intelligence model results in 50% lower retention costs when compared to the use of other traditional retention methods
  • Three times more accurate when compared to prevalent methods for a portfolio of 1.5 million loans that churns at 15% annually

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