Understanding Today’s Connected Borrower

Sign up for this webinar to learn how to transform the borrower journey from transaction to relationship and gain a significant lift in production in today’s digital lending environment.

The unique challenges facing minority first-time homebuyers

In this episode, we interview Timothy Demry, a real estate agent in San Francisco’s Bay Area, about his experience serving minority first-time homebuyers.

How modernized servicing creates customers for life

Servicers must be powered by nimble technology to be heroes to borrowers, stalwarts to investors, and stewards of consumer protection to regulators.

Savvy lenders are already preparing for the next valley – Here’s how

Despite increased rate of tech adoption, the industry still has room for continued tech development and usage. Read here to learn more about key technologies that lenders need to give more attention to.


2020 HW Tech100 Mortgage winner: Sutherland

Digital Assistant helps quickly answer questions

Sutherland’s Conversational AI/Carebot solutions enables our clients to focus on their NPS and CX by providing a self-serve model for their customers. Secondly, this solution allows the customer 24/7 access to handle their inquiries, it has a positive effect reducing client call volumes, and reduces their overall cost per loan. Users can reach out to a digital assistant in the form of a chatbot widget on Servicers Customer portal and App. The goal of the digital assistant is to help quickly answer questions and complete simple transactions.

  • As more borrowers leverage the Carebot, it enables the care team to focus on having high-value conversations with borrowers
  • For one servicer, Carebot handled 400 questions without the need for the customer to call into a live agent
  • Reducing call volume by 30% provides our clients scale solutions without increase the cost per loan


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Best Practices for Developing Impactful Thought Leadership via Webinars

At HousingWire, webinars are one of our most popular products. A webinar enables clients to showcase their expertise, generate leads and interact with the HousingWire audience. Each webinar is custom and specific to each client – they decide the topic and bring the panelists. From there, HousingWire offers industry and content expertise, promotes, hosts and […]

Apr 22, 2021 By
3d rendering of a row of luxury townhouses along a street

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