Home Captain’s proprietary Conversion Optimization System works to contact, incubate and convert mortgage leads into locked loans. Blending artificial intelligence, bot communications, MLS data, targeted marketing, and white-label concierge services Home Captain increases conversions up to 10 times and reduces the overall cost per loan lock. By having a conversion optimization system, Home Captain provides loan officers and lending prospects with the tools they need to streamline the home-buying process, reduce the time spent on each closing milestone, communicate effectively and provide the white-glove approach that each consumer is seeking while reducing the overall cost to fund that loan.
- In a head-to-head comparison with a national lead provider call center, the AI Technology (Joan) and the Home Captain Concierge team’s lead to contact rate was 300% better at engaging initial contacts than the autodialer human approach
- Joan converses with 32% of top of funnel/low-value leads. These are interactions that gauge a customers interest, present a lender offer, and schedule appointments with concierge members
- 17% of all top of funnel leads were matched to an agent and/or accepted the lender offer presented to the consumer