2020 HW Tech100 Mortgage winner: Arch Mortgage Insurance

Introduced voice technology for lenders

By introducing RateStar Refinance Retention in mid-2019 as mortgage rates declined, Arch MI offered lenders a competitive advantage on refinances, leveraging its agile RateStarSM risk-based pricing platform to meet changing needs. Arch MI also introduced voice technology for lenders to request mortgage insurance quotes, hands-free. Arch MI introduced voice technology enhancements to its Loan Status Lookup tool this year, enabling loan originators to get answers quickly via their preferred channel — including loan origination systems, desktop PCs, smartphones or Alexa-enabled devices.

  • Using devices enabled with Google Voice and Alexa, users simply say “Talk to Arch MI” and then choose from a menu that includes checking the loan status and contacting their Account Manager.
  • Customers provided positive feedback on how easy they find it to request RateStar quotes, hands-free, while multitasking on busy days.
  • Delivered record profits in the first half of 2019 with more than $500 million in underwriting income.

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