2020 HW Tech Trendsetter: Jeff Douglas

Wyndham Capital Mortgage, CEO

Jeff Douglas, CEO, Wyndham Capital Mortgage

Jeff Douglas has brought to the mortgage industry the idea that with intelligent automation, deep data utilization, a perpetual marketing operating system and a strong corporate culture, Wyndham Capital – and the mortgage industry as a whole – can bring themselves into the next stage of home lending. From application to close, Douglas has had a hand in bringing all aspects of the loan process up to the 21st century. Capitilizing on speed and efficiency driven by robotic processes behind the scenes, Douglas has driven Wyndham Capital’s investment robotics, bringing the company into the forefront of efficiency, speed and growth. Currently, Wyndham Capital is processing loans almost 30% faster than the mortgage industry average, with nearly three times the number of loans per full-time employee. These robots work 24 hours a day, seven days a week, 365 days a year in order to eliminate the “stare and compare” tasks of the past, which wasted time and effort for everyone involved with the loan process, and brought on delays in time and increased costs to the borrower. As robots take over this process, originators are then freed up to take on more mortgages and close quicker. Douglas continues to set Wyndham Capital up for scalable, sustainable growth in the future through technology-driven solutions while having an eye on changing the industry at the same time.

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