For the last 22 years, Vicki Chenault has held various leadership roles at CoreLogic. Since she became a mortgage professional in 1987, Chenault has helped propel the entire industry forward through technology and digitization.
When Chenault led escrow services, which was comprised of the flood and property tax divisions, the flood division grew to become one of the top service providers in the U.S. Chenault transformed and modernized the flood determination process, leading to the automation of more than 90% of all determinations.
Now, Chenault has taken on her next big challenge, reimagining the end-to-end appraisal process. As the executive of CoreLogic Collateral Valuation Solutions, Chenault leads a team of more than 1,000 employees. With 32 years of industry experience, Chenault is focused on recruitment and developing the next wave of valuation professionals. Chenault brings in new talent and appraisers into the market through an in-house training program her team has developed, which revolves around new technologies, data and analytics.
Over the last 12 months, Chenault’s team has spent their time innovating outdated appraisal market segment, with the creation of a multitude of new integrated solutions. With the help of Chenault’s team, the CoreLogic Collateral Valuation Solutions group completed a series of acquisitions, which delivered valuation tools and platforms to support an efficient appraisal process. The suite of tools now offered by Chenault’s group aims to remove the back-and-forth communication and required re-work oftentimes associated with the appraisal process to increase productivity and improve quality and overall customer satisfaction.
What has been your secret to success?
“The secret to my success is attributed to the people I’ve worked with over the years. The problems and opportunities we are trying to solve cannot be done by one person and must be approached collaboratively. My team inspires and energizes me every day to bring my best work forward.”