WALZ, a division of LenderLive, provides enhanced technology, processes, and industry leading compliance capabilities that drive critical borrower communication and fulfillment solutions. Mortgage industry companies look to WALZ to reduce compliance and operational burdens because of its proven track record of helping minimize compliance risk and improving efficiencies. WALZ consistently maintains a relentless focus on just these two things.
“With the combined operational and compliance expertise of WALZ and GuardianDocs, LenderLive Document Services now offers clients a broad range of general loan servicing, loss mitigation, default, foreclosure and other borrower communications services. All powered by advanced data and document management, best-in-class workflows and innovative analytic capabilities,” said Rod Walz, founder and president of WALZ. “The division provides an unprecedented range of crucial services to the mortgage industry.”
For many in the industry, the cost of compliance can be greater than the cost of operations. Because WALZ has embedded compliance into every step of its process, it helps lenders and servicers — regardless of their level of operational efficiency — to control costs and minimize the risk of regulatory scrutiny while simultaneously providing greater transparency.
“Everyone is now keenly aware that overlooking CFPB, state and local requirements leaves them exposed to potential investigations, fines and enforcement actions,” said Maria Moskver, chief compliance officer and general counsel. “WALZ is uniquely positioned to empower this industry to succeed in navigating the high-pressure compliance landscape by providing compliant communications both to the borrower and to states requiring proof of performance.”
WALZ’ highly experienced compliance team provides bimonthly legislative updates on bills that are either passed or under consideration, in addition to hosting monthly webinars (including guest regulatory experts) and weekly calls where clients can ask questions and be informed about specific ways the legislation or regulation will affect them.
“WALZ has a relentless focus on compliance,” Moskver said. “If there’s a particular issue that’s going to be problematic operationally, we discuss how it will affect the industry by interacting with our clients and regulators.”
“Considering the depth of its in-house expertise, it’s no surprise that WALZ also maintains strict compliance as a service provider,” said Executive Vice President Brad Knapp. “From providing company-wide compliance training to meeting the industry’s highest security standards, we understand the risk and required attention to data security.
“We are focused on improvement, as demonstrated by our company-wide Total Quality Management initiative, our on-going compliance training and investments in technology innovation,” Knapp said. “WALZ meets its service-level agreements 99.995% of the time.”
As companies move beyond compliance at any cost and look for partners to provide the greatest total value, efficiency will become even more critical. WALZ sees a growing opportunity to provide that efficiency in loss mitigation, debt collection and other areas of critical communications.
“What sets WALZ apart is our ability to operationalize our compliance expertise. For most companies, doing compliance in-house — and getting it right 100% of the time — is cost-prohibitive and inefficient,” Walz said. “We help our clients by taking care of this critical aspect, restoring their efficiency and profitability. We have earned the trust of some of the world’s largest banks, servicers and attorneys who know that their critical borrower communications are done right, without exception.”
Rod Walz, Founder and President
Rod Walz is a visionary who, over the past 39 years, has pioneered multiple award-winning enterprise software solutions and services. As the multi-patent holder who transformed Certified Mail automation, as well as a trailblazer in the field of compliance technology, Walz’ ideas were revolutionizing office workflow as early as the 1970s. Walz oversees a team of more than 140 people and drives the company’s vision.
Brad Knapp, Executive Vice President
Brad Knapp oversees corporate strategy, management, and client care, implementing the vision of WALZ across all departments and operations. Knapp’s background includes more than 30 years of experience in banking, mortgage, real estate and compliance leadership with senior executive positions at Citigroup and The Associates.
Maria Moskver, Chief Compliance Officer, General Counsel
With more than 17 years of experience in consumer financial services, including loss mitigation, bankruptcy and operations, Maria Moskver brings extensive experience in regulatory compliance. She represents WALZ on committees and speaking panels throughout the industry and moderates monthly WALZ compliance webinars covering state and federal changes.