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Sep 15, 2016By

How can we improve the reverse mortgage borrower experience? Loan officers report they have trouble maintaining their customers’ attention as they explain the details of reverse mortgages. Others tell us they lose customers to HELOCs simply because of the daunting pile of documents. Servicers send out important communications to borrowers in envelopes that are never opened. The CFPB claims borrowers do not understand they are taking out a loan.We can do better than this. For the past few months, NRMLA members have been meeting regularly to review the borrower experience from the beginning to the end of a loan. Join

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