J.D. Power

J.D. Power is a data analytics, software, and consumer intelligence company. It is a longtime user of big data, artificial intelligence and algorithmic modeling capabilities that aim to create a better understanding of consumer behavior.

Founded in 1968, J.D. Power is based in Troy, Michigan.

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Latest J.D. Power News

J.D. Power: Mortgage servicers lag in digital experience 

Dec 04, 2025By Sarah Wolak

An inaugural J.D. Power study reveals that mortgage servicers lag in mobile app development, impacting customer satisfaction.

• Citi gets highest marks in J.D. Power’s 2025 mortgage origination satisfaction study 

  Nov 12, 2025By Sarah Wolak

• J.D. Power: Customer satisfaction with mortgage servicers is fading 

  Jul 24, 2025By Sarah Wolak

• Are servicers ready for when forbearance ends? 

  Jul 23, 2020By Robyn A. Friedman

• Uh-oh: Borrowers’ satisfaction with their lender is falling as originations rise 

  Nov 14, 2019By Ben Lane

• Here are the mortgage lenders that borrowers like the most 

  Nov 14, 2019By Ben Lane

• Mortgage servicers are missing the boat when it comes to customer satisfaction 

  Aug 01, 2019By Julia Falcon

• J.D. Power: Quicken Loans and State Farm could both reap serious rewards from unique mortgage partnership 

  Jul 23, 2019By Ben Lane

• HELOC borrowers increasingly likely to shop for alternative funding 

  Mar 15, 2019By Jessica Guerin

• Here are the top 5 mortgage servicers 

  Jul 26, 2018By Kelsey Ramírez

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