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HW Media HQ

Master Class: How to become an experience architect

In this fun and informative master class exclusively for HW+ members, Experience.com’s Chief Experience Officer, Brittany Hodak, shares a simple framework every marketing and sales leader can use to design intentional customer journeys, elevating every customer interaction into an experience. No matter what part of the housing industry you fall into, this mastermind will equip you with the information you need to become an experience architect. You’ll leave with actionable tips for designing, measuring, and continually improving every step of the customer journey!

Panelist:

Brittany-Hodak

Brittany Hodak
Chief Experience Officer,
Experience.com

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Opinion: How real estate will come back stronger 

The latest tumult in real estate feels like our world has been turned upside down yet again. But underneath all the frenzy, I see a genuine opportunity for us to turn this into a positive and come back even stronger than before. I often think of the term “Anti-fragile” from the book of the same name by Nassim Taleb. The principle is that people and organizations can build their success around being able to come back even stronger after a wallop, instead of just withstanding the impact. This is real estate’s moment to become even more anti-fragile.

3d rendering of a row of luxury townhouses along a street

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