The latest economic and policy trends facing mortgage servicers

Join this webinar for an in-depth roundtable discussion on economic and policy trends impacting servicers as well as a look ahead at strategies servicers should employ in the next year.

2021 RealTrends Brokerage Compensation Report

For the study, RealTrends surveyed all the firms on the 2021 RealTrends 500 and Nation’s Best rankings, asking for annual compensation data for the 2020 calendar year.

Steve Murray on the importance of protecting property rights

In this episode, Steve Murray, RealTrends advisor and industry stalwart, discusses some of the issues facing private property rights, including how a case in Germany could potentially affect U.S. legislation.

Lenders, it’s time to consider offering non-QM products

The non-QM market is making a comeback following a pause in 2020. As lenders rush to implement, Angel Oak is helping them adopt these new lending products.


HW 2019 Insider: Johnny Spagnola

Vice President of Customer Care, The Money Source

Johnny Spagnola is relatively new at TMS, but that hasn’t stopped him from making a tremendous impact in a short amount of time.

F2As vice president of Customer Care, Spagnola has helped drive the company’s customer satisfaction rating to 98%. Spagnola named TMS’s call center team members “Customer Careologists,” a term that defines his thoughtful approach to customer service. When he took over, his goal was to drive a behavior where happy people answer every call with a smile in 60 seconds or less, make a personal connection, and utilize data to deliver solutions. Spagnola believes that team members should be recognized for delivering a great customer experience by implementing rewards and recognition programs. Through creative challenges and fun team goals, he inspires team members to set new records in things like registering for the online borrower portal or setting up reoccurring payments, enabling him to lower servicing costs as he increases borrower satisfaction. Spagnola is constantly creating new ways to spotlight team members and build a culture that cares.

“True success comes as a direct result of the positive influence you have. To create this, it takes exceptional leadership and exceptional engagement.”

Most Popular Articles

Ex-loanDepot COO: Tony Hsieh cut corners to boost volume

The suit, filed by former COO Tammy Richards, accuses loanDepot CEO Anthony Hsieh of ordering the sales team to “trust [their] borrowers” and close loans, disregarding proper underwriting etiquette. 

Sep 23, 2021 By and
3d rendering of a row of luxury townhouses along a street

Log In

Forgot Password?

Don't have an account? Please