Quicken Loans was the former name of mortgage lender Rocket Mortgage. The company became the largest residential mortgage lender in the United States in 2018, and in 2021 rebranded itself to Rocket Mortgage, named after its brand that launched in 2015 as the first residential mortgage lender to offer electronic closings in all 50 states.
Originally founded in 1985, Rocket Mortgage is based in Detroit, Michigan.
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Let’s just say servicers have a lot of room for improvement when it comes to customer satisfaction. J.D. Power’s latest customer satisfaction survey revealed that servicers have a real trust problem with their clients, and it’s their lack of digital help and focus on efficiency and cost controls that are adding to the negative feelings.
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HousingWire recently spoke with Austin Niemiec, executive vice president of Rocket Pro TPO, about how the company supported brokers throughout 2020.