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Talking proptech with FinLedger Director Holden Page

In this episode, Page discusses the hottest topics coming across FinLedger’s news desk. Topics include: the online banking market, what’s happening in the proptech space and recent private market deals.

With a reinvigorated CFPB, what’s next for the NYDFS?

While the CFPB is reinvigorated under the Biden administration, there’s plenty of room for it to retake a leading role and coordinate with the NYDFS.

Does your CRM hurt or help the customer experience?

In real estate, data is king. The more you leverage your own data the better off your agents or loan officers will be because they’ll be able to identify, target and create better customer experiences.

Mortgage

This techie mortgage broker has cleared $1 billion in originations this year. And now Thuan Nguyen is scaling up

HousingWire sits down with Loan Factory owner and broker Thuan Nguyen, who's entered the "Billion dollar LO club" this year

Thuan-Nguyen

In 2013, Thuan Nguyen was working out of his chaotic office in the heart of Silicon Valley. You’d find him there from 5 a.m. to 11 p.m. At that point, Loan Factory had about 200 loans and just 13 employees. They hustled, too.

“The office was like a market,” Nguyen recalled. “It was so noisy, stuff was everywhere. We couldn’t keep track of things. It was crazy. And now we have 20 times the volume, and people have a peaceful life. And it’s because of the software, because of the technology. Quicken Loans, see how big they are? How much volume they can push through so quickly? I think it’s all because of the technology. They prepared for it.” 

Nguyen, who emigrated from Vietnam to the United States and fell into the mortgage business about 14 years ago after leaving an unsatisfying career in finance, has capitalized on the historic mortgage boom like few others. Though plenty of loan originators and brokerage executives are stuffing their pockets with cash, his approach is rare – he personally develops his own software and sells it to other brokerages. 

Nguyen, who claims to be on track to personally originate $1.5 billion in volume this year, is in full expansion mode. His West Coast-centric operation is moving through the Gulf into Texas, Florida and following the Stream into Edison, New Jersey, a community with a fast-growing South Asian population. It’s part of his business thesis – investing in upwardly mobile communities where homeownership is a cultural value. He now has 12 offices, and he plans to open 10 additional offices by the end of 2021.

HousingWire caught up with Nguyen to talk about the up-and-downs of brokerage, clearing $1 billion in originations this year, the IPO craze, how to transition from a refi market to purchase market, and developing bespoke technology for brokers. 

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