The latest economic and policy trends facing mortgage servicers

Join this webinar for an in-depth roundtable discussion on economic and policy trends impacting servicers as well as a look ahead at strategies servicers should employ in the next year.

2021 RealTrends Brokerage Compensation Report

For the study, RealTrends surveyed all the firms on the 2021 RealTrends 500 and Nation’s Best rankings, asking for annual compensation data for the 2020 calendar year.

Steve Murray on the importance of protecting property rights

In this episode, Steve Murray, RealTrends advisor and industry stalwart, discusses some of the issues facing private property rights, including how a case in Germany could potentially affect U.S. legislation.

Lenders, it’s time to consider offering non-QM products

The non-QM market is making a comeback following a pause in 2020. As lenders rush to implement, Angel Oak is helping them adopt these new lending products.


Technology at the intersection of borrower and LO satisfaction

Loan officers are overwhelmed by phone calls, emails, and repetitive tasks, and borrowers are frustrated trying to get answers to their questions. Artificial intelligence has unleashed the support automation revolution, which leads to borrower and loan officer satisfaction.

In this session, you will learn all about the first AI-driven industry-leading mortgage support automation platform, and how mortgage companies are leveraging this technology to increase employee and borrower satisfaction.

Here is a small preview of the session, which has been lightly edited for length and clarity:

Allison LaForgia: Anytime you add technology to the mortgage process, there’s always that risk that you’re complicating it even more, but Capacity has a support automation platform. Can you explain how it improves efficiency and connects different parts of the tech stack?

David Karandish: On the support side, we have an AI-powered bot. It can be internal for your team. It can be external for your customers, your consumers. I’ve got my DeLorean shirt on today because we like to bring the future into the present with what we do with our bot. But that support side, like I said, we think you should be able to answer 90% of your questions automatically out of the gate.

On the automation front, we’re going to take all those back-end processes. For example, we’re working with one of the largest call centers that manages the forbearance process for a lot of the big banks. And they’ve got a team of people that are staring and comparing these documents and making sure that the note matches what’s in the LOS and what to do if they’re out of sync. We believe that people are really good with exception handling, but people should not be the first line of defense for that type of work. So, we’re going through and taking that process, automating it, automatically reading what’s in the documents, inserting that into the LOS and then using the logic to say if something should change.

Watch the full session below. To go back to the full HousingWire on demand summit, go here.


  • David Karandish, Founder & CEO, Capacity
  • Allison LaForgia, Webinar Manager, HousingWire

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