Best automation opportunities for loan processing

Join our expert panelists to learn how lenders can achieve their goals using the integration of intelligent document automation and RPA technology.

4 Strategies to Strengthen Customer Relationships

Discover the right strategies to execute fast-acting campaigns, track results and improve your bottom line – all while strengthening customer relationships.

HousingWire's 2021 Spring Summit

We’ve gathered four of the top housing economists to speak at our virtual summit, a new event designed for HW+ members that’s focused on The Year-Round Purchase Market.

An Honest Conversation on minority homeownership

In this episode, Lloyd interviews a senior research associate in the Housing Finance Policy Center at the Urban Institute about the history and data behind minority homeownership.

Mortgage

Servicers undergo critical test for future success

Actions during pandemic forge a company’s path forward

It hasn’t been that long since the mortgage industry worked through the challenges of the early part of the century and now, once again, we find ourselves in a time when serving our customers is filled with financial hardships and uncertainty about the outcome. 

Just like we can look back and analyze how our industry rebounded from the Great Recession, we will one day be able to do the same regarding the COVID-19 pandemic. At that time, the book will be open, so to speak, on how mortgage servicers responded to the situation. Now is the time to determine if your servicing operation will be known as one that was there for their customers during a very difficult time – providing empathy, care and fully informed options – or simply one that ensured payments were made on time.    

While 2020 was a productive and lucrative year for mortgage lenders and loan originators, it was not nearly as positive for millions of Americans who ran into financial difficulties because of the impact that the pandemic had on the economy. Jobs were lost, or significantly cut back, and small businesses around the country were forced to close or limit their business hours, forcing many homeowners into the unfortunate position of choosing between making their mortgage payment or putting food on the table for their family. Thankfully, the option of forbearance provided time for these families and our economy to recover.

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